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Three steps to your new home…

  1. Place an offer

In order to forward your offer to the Landlord we require that you complete online OFFER form, provide a copy of valid Photographic ID and pay a holding Fee of 2 weeks’ rent.


Initial upfront costs:  The Holding Fee of two weeks rent is required prior to entering into negotiations with the landlord and payable to Letting Homes on completion of tenancy Application Form & Tenants Ts&Cs.

The Holding Fee does NOT, oblige the landlord to let any property to you, nor they constitute an offer of a tenancy. Please also note that these costs are NOT held as part of the security deposit.

If the landlord decides to withdraw for any reason or is unable to enter into the tenancy, we will refund both the Holding Fee & Administration fee. The total amount will also be fully refundable/transferable should your offer not be agreed.


Should you or any proposed joint tenant change your mind and/or withdraw for any reason or If the tenancy does not proceed due to any proposed tenant giving misleading or incorrect information, or if your references are not forthcoming, the Holding Fee & Administration Fee will be non- refundable. You will also be liable for costs of goods ordered by the landlord that you have been requested within the conditions of the offer.



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  2. Pass the references

With Offer placed we will start collating your references. The details we require will depend on your circumstances. Most Landlords (not all) will take the property off the market at this stage.

Before moving into a property it is essential that all references have passed (this usually takes 3-7 working days, but these times are not guaranteed).

When a tenancy is entered into, the occupants named on the Tenancy Agreement are jointly and severally liable for the rent and the costs of any damage caused by the tenant during the tenancy. The responsibilities/liabilities as a guarantor are then also deemed to be “joint and several”. This means that, if there is more than one tenant included in the Tenancy Agreement, the liability will extend to guaranteeing any losses caused by any or all of the tenants named on the Tenancy Agreement. By signing an Agreement of Guarantee the guarantor agrees to indemnify the Landlord against all costs, losses and expenses arising from any breach of the Tenancy Agreement by the tenants named on the Tenancy Agreement, including rental payments.

  3. Deposit & Fees

Once the offer has been agreed you will be required sign the tenancy and complete our reference application form. You will receive a Statement of Monies, stating what needs to be paid prior to move in. In most cases, this would be.

  • £195 Per Person Administration Fee
  • 1 calendar month’s rent
  • 6 weeks damage deposit (refundable)

  • Check out/inventory cost (£125-£495)*

**Please see the fees explained section below**

Pre Tenancy

Deposit: An amount equivalent to a minimum of 6 weeks rental is required as security against any sums owing by the Tenant to the Landlord for damage and dilapidations. At no time can it be used in payment for rent.

Pet Deposit: To cover the added risk of property damage. Typically an extra 2-4 Weeks deposit

Rent In Advance: This is the number of calendar months rent payable upfront prior to the commencement of the tenancy.

Inventory Check Out: Please refer to Inventory chart for costs as applicable to your chosen property. This charge is applicable per dwelling and payable on signing of the agreement (unless otherwise informed in writing). Inventory and Schedule of Condition will be arranged prior to the commencement of the Tenancy and Check Out Inventory report at the end of the tenancy. The Inventory is used as evidence in any disputes, which arise from deposit deductions.

Administration Fee: This is a fixed cost fee that can cover a variety of works depending on the individual circumstances of each tenancy, including but not limited to, Referencing Checks, Credit Checks (subject to landlords request), Drawing up Contracts, Negotiating the Tenancy, Sending out forms and collating documentation. This charge is applicable per person and payable on acceptance of the offer.

Fees During Tenancy (if required)

Late Payments: For each letter sent by Letting Homes regarding late or non-payment of rent or administration charges. Cost £50 per letter sent

Consequence of Early Termination: where Letting Homes is the Letting Agent. Tenant(s) is/are liable for repayment of any Pro-rata Commission Fee(s) that have been or will be incurred by the landlord for the unexpired portion of the tenancy. For the avoidance of doubt, this clause shall not take effect where you are operating a break clause in your Tenancy Agreement.

Renewal Administration Fee(s): This is a fixed cost fee that can cover a variety of works depending on the individual circumstances of each tenancy, including but not limited to, Contract negotiation, amending and updating terms and arranging a further tenancy and agreement, re-referencing, credit checks and the preparation of legal documents. This charge is applicable per person.

Future Landlord Reference Fee: Collating information and preparing a reference for a future landlord or letting agent. Cost of £30 per Reference

Change of Occupancy: Contract negotiation, amending and updating terms and arranging a further tenancy and agreement. It is your obligation to obtain written consent from the landlord for any change in the identity of the tenants. Upon receipt of this consent Letting Homes will draw up relevant documents for signature by all parties, and begin referencing of the newly proposed tenants.

Studio  U/F  £125 F £145

1 Bed    U/F  £195 F £215

2 Bed    U/F  £265 F £285

3 Bed    U/F  £335 F £355

4 Bed    U/F  £405 F £425

5 Bed    U/F  £475 F £495                                                                                                                                                                                                                                            Additional room/gardens £70, Check-in (if requested) add £90 to above inventory price. The check out inventory is payable in advance prior to the commencement of the tenancy and is charged per application.

In the event of there being a change in tenant(s) during the tenancy which is approved by the Landlord, there will be a charge of £195.00 per new tenant(s) and £120.00 per outgoing tenant(s) payable by the Tenant(s) to Letting Homes Limited.

In the event of the Tenancy being renewed for a further period, there will be a charge payable by the Tenant(s) to Letting Homes Limited of £175.00 per person towards the cost of re-referencing, credit checks and the preparation of legal documents.

Tenants will be charged £50 for each letter sent with regards to rental arrears.

Early Termination Fee

**(% of Pro Rata Rent for unexpired portion of the tenancy)


Unfortunately, we will not be able to release keys until above process has been completed, if you are concerned with the timing we suggest waiting for all to be complete before financing moving arrangements.

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Reporting issues

You are responsible to report any issues or repairs needed directly to the landlord or Property Manager (Managed Properties) as soon as they occur. Once the necessary assessment is complete and contractor chosen, we will arrange with you suitable date for the fix. Any emergency issues should be reported with no hesitation.

In the event of an emergency*, arising outside of working hours please telephone LETTING HOMES 24/7 Help Line where you will be assisted by a member of our out of hours team.

*only Letting Homes Managed properties

Please note: You should only telephone our out of office team in a genuine emergency when the Property Management Department office is closed.  If the problem is not deemed to be an emergency then our team may refuse to instruct a contractor to save you incurring a call out charge.  Our out of office team will never send someone out to an appliance outside of working hours or at weekends as this is not deemed an emergency.

What is an emergency?

  • No lights (after you have checked the fuse box/trip switches and contacted your electricity supplier)

  • No heating or hot water (after you have checked the boiler, timer control, and or immersion heater)

  • Serious water leaks where the leakage cannot be contained

  • Damaged caused as a result of break-in which would compromise the security of the property and contents.  You must report such an incident to the police and obtain a crime reference number.

  • Serious structural damage

  • Should you smell gas, call the Gas Emergency Service – 0800 111 999

If you dial the above emergency number please state that you are a Letting Homes tenant in a managed property.

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